Shipping Policy

 

At Golden Shea Co, we are committed to delivering our premium shea butter products to your doorstep while maintaining transparency and fairness in our shipping practices. Shipping is an essential part of our business, and your contribution helps us keep our operations running smoothly, ensuring that we can continue to provide exceptional skincare solutions to our community.

Why We Charge for Shipping

Shipping fees play a crucial role in supporting our mission to deliver high-quality shea butter while sustaining our employees and business operations. Here’s how your shipping contribution helps:

  1. Supporting Our Team:  Shipping fees allow us to fairly compensate our dedicated team members who work tirelessly to craft, package, and ship your orders with care.

  2. Sustaining Our Business: As a small business, shipping fees help cover logistical costs, ensuring we can continue to bring you the natural, nourishing products you love.

  3. Ensuring Quality: By allocating resources to shipping, we can prioritize safe, timely deliveries and maintain the quality of our products during transit.

Shipping Rates

We aim to keep our shipping rates as fair and straightforward as possible. Rates are calculated based on your location and the weight of your order. During checkout, you’ll see the exact shipping cost before completing your purchase.

Domestic Shipping: Most orders within the U.S. arrive within 3-7 business days.

International Shipping: Delivery times vary based on location, typically ranging from 7-21 business days. Please note that international customers may be responsible for customs fees or taxes.

Processing Times

We strive to process all orders promptly:

- Orders are typically processed within 1-3 business days of being placed.

- You’ll receive a confirmation email with tracking information once your order has shipped.

Lost or Delayed Shipments

While we work with trusted carriers to ensure timely deliveries, unforeseen delays may occur. If your order is delayed or appears lost, please email us.

Sustainability Commitment

At Golden Shea Co, we care about the planet as much as we care about your skin. We strive to use eco-friendly packaging and shipping materials whenever possible, minimizing our environmental impact.

Contact Us

For questions or concerns about shipping, feel free to reach out to our customer service team:

Email:contact@goldensheaco.com

Contact Form: www.goldensheaco.com/contact

We’re here to help Monday through Friday, 9 AM to 6PM (EST).

Thank you for supporting Golden Shea Co. and being part of our mission to bring natural, nourishing skincare to our community. Your understanding and contribution make it possible for us to continue providing the exceptional products you deserve!