Shipping policy

At Shea&Co we’re committed to delivering your body butters safely and promptly, so you can start indulging in self-care as soon as possible.

Processing Time:

  • All orders are handcrafted and carefully packaged.
  • Please allow 2-4 business days for order processing before shipment.

Shipping Rates & Delivery:

  • We offer standard shipping within the US, with rates calculated at checkout based on your location and order weight.
  • Estimated delivery time: 3-7 business days after processing (may vary based on location and carrier delays).
  • Free shipping on orders over $75

International Shipping

  • Currently, we offer international shipping to select countries. Shipping rates and delivery times will vary based on destination.
  • Please note: International customers are responsible for any customs fees, duties, or taxes imposed by their country.

Lost,  Stolen, Damaged Packages

  • Shea & Co is not responsible for lost or stolen packages. If your package is marked as delivered but you haven’t received it, please contact the carrier directly.
  • If your package arrives damaged, email us at Sheaandcompanyusa@gmail.com within 7 days with photos, and we’ll work to resolve the issue.

Tracking:

Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package’s journey.

Warm Weather Disclaimer:

Our body butters are made with natural ingredients and may soften or melt in transit during warm weather. This will not affect the quality of the product. Simply place the jar in a cool area or refrigerate briefly to restore texture.

Incorrect Addresses & Lost Packages:

  • Please double-check your shipping address before checkout. We are not responsible for orders shipped to incorrectly entered addresses.
  • If your package is lost or delayed, contact us at Sheaandcompanyusa@gmail.com, and we'll assist you in resolving the issue.

For any shipping-related inquiries, please reach out to us at:

Email: Sheaandcompanyusa@gmail.com 

Website: www.sheaandcompany.org

 

Thank you for supporting Shea & Co—where natural skincare meets quality and care!